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Columbia: 931.381.1920
Murfreesboro: 615.624.5050
Spring Hill: 615.302.5000

COVID19 FAQ’s

WHAT IS OUR TOP PRIORITY?

Our number 1 priority is the safety and well-being of our patients, staff, and family members.

We are following the guidelines issued by the Center for Disease Control (CDC), World Health Organization (WHO), and our state and local governments. In the days, weeks and months ahead we will be adjusting our protocols and policies to follow along with the CDC, WHO, and state and local governments.  Stay safe and healthy! 

SHOULD I SCHEDULE AN IN-PERSON APPT?
Our offices are open to see patients, within limitations (see below). Also, we are readily available for telehealth virtual appointments for your convenience.

If you are experiencing any COVID-19 symptoms (i.e., fever, cough, or shortness of breath) you should stay home and call our office to reschedule or use our TeleHealth consultation.

WHAT SHOULD I EXPECT WHEN SCHEDULING AN IN-PERSON APPOINTMENT?
We are screening all patients upon setting up their appointments, as well as upon check-in. This includes a temperature check.   If they have any symptoms of COVID-19, they are asked immediately to reschedule.  

Only scheduled patients will be allowed into the building. Exceptions are patients under the age of 18 or handicap/disabled (one family member will be allowed in with these exceptions).  If someone accompanies you, they will be asked to wait in the car. 

Our waiting rooms are arranged for social distancing. All magazines and pamphlets have been removed for your safety.  

In an effort to limit patients in the waiting rooms, after you check-in, you will be asked to wait in your car until your exam room is ready. Your nurse will call you on your cell phone when they are ready for you.

WHAT MEASURES ARE BEING TAKEN TO PROVIDE A SAFE AND CLEAN ENVIRONMENT?
    • All our providers and staff members are screened upon arrival as well as at the end of each workday. This includes a temperature check and screening questions. 
    • All waiting rooms are disinfected multiple times per day.
    • All exam rooms will be thoroughly cleaned with approved disinfectant between each patient.  
    • In-office meetings with drug reps and vendors have been discontinued.
    • Our providers and staff are refraining from shaking hands with anyone. 
    • We have decreased patient appointment volume to accommodate for social distancing.

WHAT ARE TELEMEDICINE AND TELEHEALTH?
The use of electronic communications to provide or receive medical advice and treatment remotely is known as telemedicine. Consider it a virtual visit to your doctor’s office where you can receive treatment, diagnosis, advice, and more.

WHY SHOULD I USE TELEMEDICINE?
Convenience is the most common reason. Telemedicine is great for people on the go and those who are either housebound or live in a remote area. It can also be a big time saver because you don’t have to drive to the office and wait for the doctor to see you.

WHY IS MODMED POCKETPATIENT BETTER FOR ME THAN OTHER TELEMEDICINE NETWORKS?
Trust and familiarity. modmed PocketPatient is designed to let you engage with your doctor who has your record and knows your history. With another telemedicine network, you may interact with a doctor who doesn’t know you or your medical history, which could create more risks for you.

WHAT INFORMATION DO I NEED TO PROVIDE OR SEND TO MY DOCTOR THROUGH MODMED POCKETPATIENT?
Since your doctor should already have your past medical history, you should just have to answer a series of questions about your concern. You will also be prompted to take and include photos with your case.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE A REPLY FROM MY DOCTOR? 10 minutes prior to your telemedicine appointment, you will need to be ready and in your PocketPatient app, You will receive a message in the app when your provider is ready for your visit to begin. 

WHAT IF I HAVE A CONDITION THAT REQUIRES IMMEDIATE ATTENTION? Then telemedicine is not an appropriate course of action. Please contact your doctor or health provider immediately with your concerns.

CAN I USE MODMED POCKETPATIENT WITH ANY DOCTOR?
No. Only doctors who are set up through modmed PocketPatient can receive your case.

WHAT IF I HAVE MORE THAN ONE COMPLAINT THAT I WANT TO ASK MY DOCTOR ABOUT? FOR EXAMPLE, I HAVE ACNE AND A RASH.
The system is designed for you to submit a new case for each complaint. Please note that you may be charged per case.

DO I HAVE TO PAY FOR THE MODMED POCKETPATIENT APP?
The modmed PocketPatient app itself is free to download. 

ARE TELEMEDICINE VISITS MORE EXPENSIVE THAN IN-OFFICE VISITS? Pricing may vary per doctor, so please contact your doctor’s office for actual pricing details.

WILL MY INSURANCE COVER A TELEMEDICINE APPOINTMENT?
With COVID-19, Most insurance plans are processing the telemedicine visits as if the patient is seen in the office. Co-pays and co-insurances do apply. Please contact our billing office at 931-381-1920 option 6 if you have any questions.

HOW DO I GET THE MODMED POCKETPATIENT APP?
It’s easy. You can download it from the App Store or Google Play. Just search for the “PocketPatient” app and download it. Or request an access email from your practice.
For IOS devices: https://apps.apple.com/us/app/pocketpatient/id1036175909
For Android devices: https://play.google.com/store/apps/details?id=com.modernizingmedicine.patientportal

WHICH DEVICES CAN USE THE MODMED POCKETPATIENT APP?
Any mobile device that is running iOS or Android operating systems. That includes smartphones and tablet platforms. Please note that it is not currently available on your browser.

DO I NEED A DATA CONNECTION TO USE THE MODMED POCKETPATIENT APP?
Yes. You will need a data connection or wifi connection to download the app and send your information and pictures to the doctor.

HOW DO I RECEIVE TECHNICAL SUPPORT FOR TELEMEDICINE APPOINTMENTS?
For Technical Support, please call 931-381-1920 – option 6.

 



 

 



 

 

 

 

 

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Columbia: 931.381.1920
Murfreesboro: 615.624.5050
Spring Hill: 615.302.5000

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